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Terms and Conditions

The terms, conditions and information described are applicable to services and programs sold by ZONESERU (Zoneseru S.A), owners and operators of the Catamaran Lonesome George, which hereinafter will be referred as Galaventure or Lonesome George, and the services offered and contracted by ZONESERU Travel Agency, Tour Operator for Ecuador and the Galapagos Islands, which hereinafter will be referred as SWT. Galaventure / SWT refer to the participation or joint responsibility of both companies in this strategic alliance. Its afiliates are travel agents or tour operators, which keep the respective sales agreement with Galaventure and / or SWT. The customer is subject to the Terms and Conditions described below, which should be read, understood and accepted before payment of the reservation. By signing the reservation or making the first deposit, the client will automatically accept these terms and conditions.

Reservations

You can make your reservation by completing and submitting our electronic contact form, by telephone calling to 593-52-524119 or writing to the e-mail sales@catamaranlonesomegeorge.com requesting the required spaces. Due most of our trips fill their quota with an advance of 6 to 12 months; we recommend to make your reservations with enough anticipation. The requested spaces will be kept for a period of 5 days, if they are requested with more than three months of anticipation, or determined by our assistant, if the time before the trip is less. Once you confirm your participation in the trip, you will receive our booking confirmation electronically and you will have a term of 8 days, within you must make the initial deposit to ensure the spaces. In last minute sales case, where the time before the trip is to short, the client will accept to the reservation and payment terms that Lonesome George / SWT resolve specifically for the case. If the dates requested are not available, Lonesome George / SWT will help you with suggestions and give alternatives, trying to satisfy your request. If the required payment is not made within the respective time period, the reservation will be automatically canceled. After receiving your deposit we will send an electronic registration form, which must be filled out with all the required information - one for each participant - and sent back to our e-mail and our office address, which will help us to prepare and organize your trip. We will send the balance and payment schedule, a detailed booklet containing information about your trip, lists of equipment and clothing to bring with you and other necessary information to prepare for your trip.

Coverage

Payment of reservation fees, as signaled in the Payment Schedule, guarantees the reservation of the corresponding spaces on the catamaran, all meals during the trip, guided tours and additional services acquired, such as hotels, land transportation, meals, guides, tours, entrance to museums and all services specified in the invoice approved by the client.

Not included in the payment are international flights, airport taxes, excess baggage charges, tips, alcoholic beverages, laundry service, telephone calls, personal expenses, travel insurance nor coverage for cancellation, interruption, accident, delays, lost or delayed luggage, medical expenses, hospitalization and repatriation. Neither included are local flights, the Galapagos National Park entrance fee, fuel surcharges, new fees and taxes and any other charge subject to change without previous notification and out of our control.

Air tickets

To ensure the spaces on flights to and from Galapagos and other domestic destinations, ZONESERU / SWT is responsible of making reservations and acquire your tickets, so a prepayment of these with your reservation is necessary. ZONESERU / SWT acts only as an intermediary between the passenger and the airline for the air ticket payment, so ZONESERU / SWT is not responsible for the alteration in prices, flight schedules, or for errors or omissions by airlines, therefore the participant accept the terms and conditions of the airline and its claims and reimbursement conditions.

Payment

Through direct transfers to the bank account of SWT in Quito. The deposit details must be sent to SWT to verify with the bank if your deposit has been credited. The booking date will be considered the same date as the credited deposit date. Any transfer or deposit expense must be paid by the depositor and will be reflected in the payment balance. All our prices are in U.S. Dollars and the payments must be made in the same currency.

Payment Schedule

From time of reservation until 91 days prior to departure 30%
90 to 61 days prior to departure 60%
60 days prior to departure Balance


The entire bill must be credited to our account before the departure date, with anticipation as above described. ZONESERU / SWT reserves the right to cancel the tour and charge the amounts described in the Cancellation Policy if the client did not stay by the above mentioned deadlines. The price of a tour can change at any time, without being notified; the total advanced payment guarantees that there will be no surcharge.

For the LAST MINUTE reservation the payment has been done immediately the whole amount otherwise ZONESERU / Solitario Jorge reserves the right to cancel the tour.

Cancellations and Reimbursements

Cancellations must be notified in written to ZONESERU / SWT and sent electronically, mail, chat, fax, from the same person or contracting group. The following values or percentages will be charged to cover cancellation costs, based on the date on which ZONESERU / SWT receives the written notice:


From time of reservation until 90 days prior to departure 30%
89 to 60 days prior to departure 60%
59 days prior to departure 100%    


The initial 30% deposit is not refundable; in any case, if we receive your cancellation notice in written, at least 120 days before departure, a transfer of this deposit, less a fee of $ 100 per person, can be realized only once, for another date or for another person, for any other ZONESERU trip with departure date within the next 18 months from the date of cancellation. The new date or reservation shall fit in according to space availability, prices set for the new date, the payment and cancellation conditions described above and it does not admit later transfers.

If Galadventue / SWT can resell the canceled spaces, a reimbursement is possible, applying a 10% fee charge plus the difference with the resoled price, if this is less. Any reimbursement will be made once the cruise finished and all money transfer costs, including taxes, will be paid by the customer.

Once the trip has begun, no partial or total reimbursements will be made by ZONESERU / SWT for any unused service, including arrangements before and after the trip, like hotels, meals, parts of the tour and all unused services for any reason such as delays, cancelled flights, transport failures, bad sold or wrong reservation(e.g. Wrong boat category, wrong trip or wrong services), mechanical failure, sociopolitical problems, environmental problems, changes in the policies of parks and reserves, port and transit authorities, weather or whatever circumstance beyond our control) or any other reason, which does not let you get that services/goods or which does not let us fill in.

Alterations

Passengers can’t make modifications to the cruise. It is not always possible to make changes to the segment before and after the trip at a close date before departure or after the tour starts; although we do not guarantee the modification of your trip dates, SWT will be always ready to do the best for our passengers. In case of making any changes to the trip, there will be no reimbursements and we reserve the right to charge any additional costs that these changes may cause. Galadevnture / SWT reserves the right to make changes to the cruise or any part of your trip at any time because of acts of God (e.g. mechanical failure, sociopolitical problems, environmental problems, changes in the policies of parks and reserves, port and transit authorities, weather or whatever circumstance beyond our control). These changes are generally minor and may involve the itinerary, accommodation, transport, etc. and are made principally for your safety and well-being or for reasons of cultural or environmental conservation. In no case are changes made where the client is disadvantaged by the quality of the service offered. ZONESERU / SWT will inform the client or the travel agency as far in advance as possible about any changes that we are forced to make.

Trip Cancellations

When a cruise is cancelled, due a mechanical failure and / or unscheduled maintenance, or any other case, ZONESERU / SWT will search, wherever possible, a similar replace-Hotel for your visit to the islands. ZONESERU / SWT reserves the right to cancel a trip due to unforeseen causes, including logistical problems caused by civil disturbances, acts of vandalism, war, insurrection, terrorism, government restrictions, permissions or regulations, natural disasters, adverse weather, failure of transportation, infrastructure damage, operational changes set by third parties such as air and maritime transport and any other unsafe situation and out of our control. In such cases ZONESERU / SWT may or may not return the money paid in its total or parts, depending on penalties imposed by third parties or service providers, without legal responsibility for any compensation for any reason. If any of these reasons for cancellation take place after the beginning of the tour, we reserve the right to make the necessary changes to it. If cruise cancellations or trip changes result in any delay, miss of transport connections, loss of tickets, and any other expenses for the trip preparation, ZONESERU / SWT are free from any obligation to pay compensations.

Medicine and Health

Although a cruise in the Galapagos has an easy difficulty level, participants must be in good health and physical condition to participate in a cruise around the islands. The trip includes wet landings on the beach or on rocks, walking over rough terrain and rocky tracks, up and down stairs, swimming and snorkeling in cold water (16° C) and there may be streams. Quito is at an altitude of 2.800 meters and some travel tracks can exceed 4000 meters over sea level. It is very important for passengers with medical problems or dietary restrictions to let us know their condition and needs well in advance of the trip. If you have a health problem or disability, if you are over 65 years old or are unsure of your ability to make your trip to the Galapagos Islands, you should consult your doctor about your intentions and ability to make the trip. If your participation in the trip has been already confirmed and your doctor does not approve your participation in it, we will apply the normal cancellation penalties. ZONESERU / SWT reserves the right to disqualify any member of the group during the trip, if we consider that he is not able to continue, or if his participation puts the group or himself in risk. If we have not prepared such a situation, due to lack of correct and complete information, or we have not rejected your participation before, there will not be any reimbursement nor expenses compensations. ZONESERU / SWT do not assume responsibility for the medical care provision in these cases. It is each passenger responsibility to choose a tour trip according to his ability and his performance and health. We recommend you to exercise yourself in order to improve your fitness and so the cruise and your trip extensions will be more enjoyable. Contact us; we are always ready to answer your questions regarding your participation in a cruise for any particular case.

Smoking

Participants on a trip with ZONESERU / SWT are not able to smoke in means of transportation, cabins, rooms , social areas of the catamaran or hotel and anywhere it affects the other passengers freedom to breathe clean air. Smoking is allowed only in specifically places of the catamaran and in outdoor areas designated by the guide, if it does not affect the other passengers. It is not allowed to smoke at the visitor sites.

Responsibilities of Trip Members

Participants in a trip with ZONESERU / SWT have some responsibilities. Trip members are responsible for knowing and understanding the conditions involved in the trip and its itinerary, for choosing a trip according to his interests, abilities and fitness, and for preparing themselves for the trip by studying the complimentary information and the itinerary given by ZONESERU / SWT. The passengers’ participation in activities, scheduled or not, in any of our trips that involve some kind of risks, is under their own responsibility. Minors that participate in a trip or any activity with ZONESERU / SWT are under their parents’ or legal guardian responsibility and must be every time accompanied by an adult. ZONESERU / SWT is not responsible for any acts, activities and its consequences of any passenger, because of consumption, possession, purchase or acquisition, by whatever means, of alcoholic beverages or illegal drugs; this is solely the responsibility of the passenger. According to Ecuadorian laws, drugs consumption and possession is not allowed. In case of problems presented by these reasons, the passenger involved will be separated from the trip and must compensate ZONESERU / SWT for any injury or damage there may be. ZONESERU / SWT reserve the right to remove any passenger from the trip that puts in danger other trip members, other people, himself or nature and environment, due to his acts or behavior. The same happens if a passenger invades the rights, welfare and entertainment of the other passengers or if somehow he prevents the normal development of the trip. If a member is separated prematurely from the trip, due to one of the reasons described in this document, he has not the right to claim for compensation or reimbursements. ZONESERU / SWT is not responsible for lodging, meals, transportation and deportation cost or others that the passenger have to incur due to any of the reasons described above.

Travel Insurance

ZONESERU / SWT recommends all trip members to acquire a travel insurance in their home country covering trip cancellation/interruption, missed flights, lost luggage, belongings theft, accidents, illness, medical expenses, medical emergency evacuation. Trip Cancellation/Interruption Insurance shall reimburse the payments which are not refundable, if you have to cancel the trip due to reasons out of your control, such as illness of yourself or your traveling companion, or any other circumstance that justifies the trip cancellation or interruption. Make sure it covers travel expenses due to loss, delays or cancellations of international flights.

Limitations of Liability

ZONESERU / SWT, as Trip-cruise organizers; act only as agents for service providers related to transportation, lodging and all other services related or additional to the trip with Lonesome George. All tickets, orders or vouchers are issued in accordance with the terms and conditions under which these services are offered or provided. ZONESERU and its affiliates are not responsible for any injury, damage, loss, accident, delay or irregularity which may be caused by a defect in any vehicle or equipment supplied by another company or person to fulfill the contracted services, nor for infringement of the previously agreed arrangements, or by the negligent conduct of any other company or person providing or failure in providing the services expected, for which tickets or vouchers are issued, or for delays or failure due to compelling reasons, including arrests, accidents, traffic changes and discrepancies, civil disturbances, acts of vandalism, war, attempted war, insurrection, terrorism, government restrictions or regulations, natural disasters, adverse weather, damage or technical problems in means of transportation and / or infrastructure, operational changes established by third parties such as hotels, land, air or maritime transportation companies, and any other unsafe situation and out of our control. Reasonable changes in itinerary and services may happen in these cases for the passengers’ welfare and comfort. The airline companies are not responsible for any act, omission or event during the time passengers are not aboard their transport. The flight tickets used by the involved airlines is, by the fact of its issuance, the only contract between ZONESERU / SWT and / or its affiliates, the airline and its purchaser and / or passenger. Air rates, entrance fees to parks and reserves, fuel and other surcharges imposed by central or local governments described for information purpose, are subject to change without previous notice. With the deposit to SWT, the depositor/client/agent accepts and agrees to the terms and conditions explained in this document.